Refund policy

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and free from marks or makeup.

You can make a return through the An Post returns service. You can drop off your order at your local post office, or arrange a collection using the following link:
https://www.anpost.com/Post-Parcels/Click-and-Post/Returns

Please follow the instructions on that page for directions on processing the return, and be sure to use your full order number in the order reference.

Alternatively, you can send your return directly to the following address:
ParcelPlanet, Unit 44A Robinhood Ind. Est., Robinhood, Dublin 22, D22W5T1.

(We do not offer exchanges)

 

No Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@editrow.com.